Evaluation Scale:

(5)  Excellent.  Consistently exceeds expectations in this area.

(4)  Very Good.  Meets most and exceeds some of the expectations in this area

(3)  Good.  Meets a majority of the expectations in this area.

(2)  Poor.  Meets some expectations in this area but sometimes falls short.

(1)  Very Poor.  Consistently fails to reach expectations in this area.

(N)  Not Applicable or Not Observed

Quality

1.  Overall quality of the stamped products we provide to you.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

2.  Overall level of satisfaction with our products.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

3.  Continuous improvement of processes.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

Delivery

4.  On-time delivery of parts.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

Price

5.  Pricing of our metal stampings compared to other suppliers.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

6.  Pricing of our tooling compared to other suppliers.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

7.  Price versus the quality of product you receive.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

8.  Ability to meet your price concessions and other pricing requests.   5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

Customer Service and Satisfaction

9.  Professionalism of B&H employees.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

10.  Ability to follow customer procedures and requirements.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

11.  Response time to your inquiries for quotations, technical information, etc.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

12.  Knowledge about your product(s).  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

13.  Response time to quality problems and issues.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

14.  Response time to "emergency" requirements.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

15.  Overall satisfaction compared to other suppliers.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

16.  Probability of recommending us to others as a potential supplier.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

17.  Probability of doing future business with our company.  5 - Excellent 4 - Very Good 3 - Good 2 - Poor 1 - Very Poor N - Not Applicable

Optional Questions:

18.  What can we do to increase our share of your business? 

19.  What is our “biggest need” for improvement?

20.  What do you see as our strengths?

Hit "Submit Form" when you have completed.